1. Refund Policy Overview
Thank you for choosing Drawyourplan. This Refund Policy outlines the circumstances under which refunds may be provided for our premium plans.
2. Refund Eligibility
2.1 Cancellation within Trial Period:
If you subscribe to a premium plan and decide to cancel within the specified trial period, you are eligible for a full refund.
2.2 Billing Errors:
In the event of a billing error or overcharge, please contact us immediately. We will investigate and provide a refund if deemed necessary.
2.3 Service Disruption:
If Drawyourplan experiences a prolonged service disruption or downtime that significantly affects your ability to use the premium features, you may be eligible for a prorated refund.
3. Refund Process
3.1 Contacting Support:
To request a refund, please contact our customer support team at [email protected] within 3 days of the issue.
3.2 Providing Information:
When requesting a refund, please provide relevant information, such as your account details, the reason for the refund, and any supporting documentation.
3.3 Refund Approval:
Refunds will be approved at the sole discretion of Drawyourplan, taking into consideration the circumstances surrounding the request.
4. Refund Exceptions
4.1 Beyond Trial Period:
Refunds are generally not provided for cancellations beyond the specified trial period.
4.2 Non-Usage:
Refunds will not be granted based on non-usage or dissatisfaction with the features if the Service is functioning as intended.
4.3 Policy Abuse:
Drawyourplan reserves the right to deny refunds to users who demonstrate a pattern of abusing the refund policy.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without notice. Continued use of the Service after any such changes shall constitute your consent to such changes.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected].